1.1 Welcome to Winngoo Gala, a virtual celebration and event platform run by Winngoo Group Limited (“the Company”, “we”, “our”, or “us”). We are a company registered in England and Wales.
1.2 These Terms and Conditions (“Terms”) outline the binding agreement between the Company and any individual or entity (“you”, “your”, or “User”) who accesses, registers for, or takes part in any virtual celebration, event, workshop, or related service available through the Winngoo Gala Platform (“Platform” or “Service”).
1.3 By using the Platform, you confirm that you have read, understood, and agree to these Terms, along with our Privacy Policy, Cookie Policy, and any other guidelines or policies that may be added to the Platform occasionally.
1.4 These Terms apply whether you are:
1.5 If you do not agree to these Terms, you must stop using the Platform and all related Services.
2.1 Winngoo Gala is a virtual celebration platform that enables online events, celebrations, and experiences such as:
2.2 The Platform acts as a technology bridge that allows Organizers to create, host, and manage virtual events while Attendees can join these events online.
2.3 Unless stated otherwise, the Company does not produce, organize, or sponsor events. We provide the tools and technology for hosting virtual celebrations, while Organizers are responsible for the content, safety, and execution of their events.
3.1 These Terms are governed by the laws of England and Wales.
3.2 As a UK-based platform, the Company follows applicable laws, including:
3.3 Nothing in these Terms limits your rights as a consumer under UK law, and any provision that conflicts with these rights will be adjusted to comply with legal protections.
For these Terms, unless the context suggests otherwise:
5.1 To use the Platform, you must:
(a) Be at least 18 years old or the age of legal majority in your area;
(b) Have the legal capacity to enter into binding contracts;
(c) Follow all applicable laws and regulations in the UK and your local area.
5.2 If you register for a company, organization, or other entity, you confirm that you are authorized to bind that entity to these Terms.
5.3 The Company can deny access to the Platform or Services to anyone at its discretion, especially if there has been previous misuse or a breach of the Terms.
6.1 These Terms constitute the entire agreement between you and the Company and replace all previous discussions, negotiations, or agreements, whether written or spoken.
6.2 Additional agreements may apply to specific events, such as sponsorship contracts, performer agreements, or vendor terms, and those agreements will be read alongside these Terms.
6.3 If there is a conflict between these Terms and additional agreements, the provisions of these Terms will take priority unless otherwise stated in writing and signed by the Company.
7.1 To access certain features of the Platform, including hosting or attending Events, you may need to create a User Account by providing accurate, complete, and current information.
7.2 You agree to:
7.3 If you suspect unauthorized use of your account, you must inform the Company immediately at support@winngoogala.co.uk (designated email).
7.4 The Company can suspend, restrict, or terminate accounts if:
7.5 Users acknowledge that accessing an account is a privilege, not a right. The Company can revoke access without liability if these Terms are misused or breached.
8.1 You can register for Events through the Platform or through approved third-party payment processors or ticketing providers.
8.2 By registering for an Event, you agree to:
8.3 Event registration is personal and cannot be transferred unless the Organizer gives written permission.
8.4 The Company may set participant limits on Events for technical or operational reasons. Access will be on a first-come, first-served basis, and no further registrations will be allowed once capacity is reached.
9.1 The Company may charge fees for access to Events, premium Services, or other features. These fees will be shown clearly at the point of purchase and may include applicable taxes (including VAT, where required).
9.2 Unless stated otherwise:
9.3 Ticket prices may change at the Company's discretion. However, any changes will not impact confirmed and paid orders.
9.4 Promotional discounts, vouchers, or coupons may be offered occasionally. These offers have specific eligibility requirements and may be changed or removed without notice.
10.1 Payments for tickets or services must be made using accepted methods on the Platform, which may include debit/credit cards, PayPal, Stripe, or other approved payment methods.
10.2 By providing payment information, you confirm that:
10.3 All transactions are securely processed by third-party payment processors. The Company does not store your full payment card details but may retain some transaction data as required by UK GDPR and applicable payment security standards (including PCI DSS).
10.4 If your payment method is declined or unauthorized, the Company reserves the right to:
11.1 A legally binding contract forms between you and the Company (or between you and the relevant Organizer, if applicable) when:
(a) You complete the registration process,
(b) Your payment is processed successfully, and
(c) You receive a confirmation email or electronic receipt.
11.2 The contract allows you a limited right to attend the Event as described, always subject to these Terms and any extra rules from the Organizer.
11.3 The Company can reject or cancel any registration before confirmation. In this case, no contract will exist, and any payment made will be fully refunded.
12.1 Consumer Rights Act 2015 & Consumer Contracts Regulations 2013: Under UK law, consumers typically have the right to cancel contracts for services within 14 days (the “cooling-off period”). However, if the service has already been provided in full (such as access to a live digital Event), your cancellation right may be lost.
12.2 Refunds follow these rules:
12.3 Refund requests must be sent in writing to support@winngoogala.co.uk within 7 days of the scheduled Event date, unless stated otherwise in supplemental policies.
12.4 Refunds will be processed using the original payment method, and the Company is not responsible for any delays caused by third-party payment processors or banks.
12.5 Administrative or transaction fees may be deducted from refunds unless prohibited by law.
13.1 The Company and Organizers can reschedule or adjust Events if uncontrollable circumstances arise, including:
13.2 If an Event is rescheduled, your registration will automatically transfer to the new date. If you cannot attend, you can request a refund in writing within 14 days of being notified.
13.3 The Company is not liable for any compensation, damages, or losses resulting from rescheduling or cancellation of Events, except where expressly stated.
14.1 After successful registration and confirmation, Attendees will receive a limited, non-exclusive, revocable right to access the Event via the Platform.
14.2 Access is usually provided through digital login credentials, unique event links valid for 24 hours, or embedded access codes. You agree not to:
14.3 The Company can revoke access at any time without refund if:
14.4 Organizers and the Company may limit the number of devices or simultaneous connections per account.
15.1 You are responsible for having the necessary equipment, software, and internet connection to access and take part in Events. The minimum requirements may include:
15.2 The Company will provide useful information about technical requirements before Events but will not be liable if you fail to meet those requirements.
15.3 You acknowledge that:
The company will not be liable for small issues and will not take the responsibility for any kind of minor problems.
15.4 If the Company offers technical support, it is provided "as is" and without any warranty.
16.1 While the Company tries to ensure reliable access, the Platform may be temporarily unavailable due to:
16.2 The Company will make reasonable efforts to inform you of planned downtime but does not promise uninterrupted availability.
16.3 If there are technical interruptions during a live Event:
17.1 You agree to behave in a respectful, lawful, and professional way when attending or taking part in Events. Prohibited behaviors include, but are not limited to:
(a) Using threatening, abusive, or harassing language.
(b) Disrupting an Event with excessive noise, spamming, or offensive behavior.
(c) Sharing content that is defamatory, obscene, discriminatory, or illegal under UK law.
(d) Uploading or transmitting material that infringes on others' intellectual property rights.
(e) Promoting or soliciting unrelated products, services, or businesses during Events without prior permission.
(f) Recording, photographing, or live-streaming Events without clear written consent from the Organizer or Company.
17.2 The Company and Organizers can remove or block any participant who engages in prohibited conduct without refund or compensation.
17.3 Organizers may have additional codes of conduct for specific Events, which will apply to all participants.
18.1 Events may include interactive features like live chat, polls, Q&A sessions, breakout rooms, or collaborative tools.
18.2 You acknowledge that:
18.3 Without limiting its rights, the Company may:
19.1 Events hosted on the Platform may be recorded by the Organizer or Company for purposes such as:
19.2 By participating in an Event, you grant the Company and the Organizer a non-exclusive, royalty-free, perpetual license to use your name, voice, likeness, and participation in any recordings, in accordance with applicable data protection laws.
19.3 You are strictly prohibited from:
19.4 If you do not want to appear in recordings, it is your responsibility to turn off your camera and microphone during events. However, your username, chat contributions, and attendance may still be captured.
20.1 You must not try to:
20.2 Violating this clause may result in:
20.3 The Company implements reasonable technical and organizational measures to secure the Platform but cannot guarantee complete protection. You acknowledge that using the internet involves certain risks and agree to use the Platform at your own risk.
21.1 The Platform, including its software, source code, design, user interface, databases, audiovisual content, and all related technology, is and will remain the exclusive property of Winngoo Group Limited or its licensors.
21.2 All content provided by the Company, including logos, trade names, trademarks, branding materials, digital artwork, videos, text, and event templates, is protected by:
21.3 Nothing in these Terms will transfer any ownership rights of the Platform or its content to Users. Instead, you receive a limited, revocable, non-transferable license to access and use the Platform according to these Terms.
22.1 You may not use, without prior written consent from the Company:
(a) Copy, reproduce, modify, or adapt any part of the Platform or its content.
(b) Distribute, sell, sublicense, or lease access to the Platform.
(c) Reverse-engineer, decompile, or disassemble the Platform’s software.
(d) Use the Company’s trademarks or branding in any way that suggests endorsement without permission.
(e) Create derivative works based on the Platform’s services, templates, or features.
22.2 Unauthorized use of the Company’s intellectual property may result in civil liability, injunctive relief, and, in cases of deliberate infringement, criminal penalties under UK law.
23.1 During Events, Users may upload, share, transmit, or display content (“User-Generated Content” or “UGC”), including text, images, audio, video, or other digital materials.
23.2 You keep ownership of any UGC you create and submit, subject to the following:
23.3 You warrant and represent that:
23.4 You agree to indemnify and hold harmless the Company, its affiliates, and Organizers from any claims, damages, or liabilities arising from your UGC, including intellectual property infringement.
24.1 Organizers may record, reproduce, or reuse Events hosted on the Platform. By attending an Event, you consent to the Organizer’s lawful use of that content for future distribution, in line with applicable data protection laws.
24.2 Sponsors and advertisers may show logos, brand messages, or digital banners during Events. Unless explicitly prohibited, participating in an Event may expose you to such commercial content.
24.3 The Company does not endorse or take responsibility for the intellectual property rights of third-party Sponsors, Vendors, or Organizers. Any disputes concerning third-party intellectual property must be settled directly with the relevant party.
25.1 Users are strictly prohibited from submitting UGC that:
(a) Infringes on copyright, trademark, patent, design right, or any other intellectual property right of another person.
(b) Misappropriates confidential information or trade secrets.
(c) Contains pirated, counterfeit, or unauthorized material.
(d) Uses images, music, or video without proper licenses.
25.2 The Company operates a “notice and takedown” policy according to the Electronic Commerce (EC Directive) Regulations 2002. If you believe your intellectual property rights are infringed, please notify us in writing with:
25.3 Upon receiving a valid notice, the Company may remove or disable access to the disputed content while the matter is investigated.
26.1 Unless expressly agreed in writing, Attendees will not acquire any ownership rights in Event recordings, slides, digital resources, or supplementary materials provided by Organizers or the Company.
26.2 Access to Event recordings (when provided) is for personal, non-commercial use only. You must not:
26.3 The Company and Organizers reserve the right to take legal action against unauthorized use of Event recordings.
27.1 Some content shown during Events (such as music, films, literary works, or branded materials) may be licensed from third parties.
27.2 Users acknowledge that such third-party rights are protected and cannot be used outside the authorization for the Event.
27.3 When necessary, Organizers are responsible for obtaining appropriate performance licenses, such as:
27.4 The Company is not liable if Organizers or Users fail to obtain necessary licenses for third-party intellectual property.
28.1 The Company is dedicated to protecting the privacy and personal data of all Users, Attendees, and Organizers.
28.2 All processing of personal data is done in line with:
28.3 For data protection purposes, the Company acts as the “Data Controller” regarding personal data collected through the Platform. In some cases, such as when an Organizer directly processes Attendee data, the Organizer may act as a separate Data Controller or as a Data Processor on behalf of the Company.
The Company may collect and process these categories of personal data:
(a) Identity Data – name, title, date of birth, gender, job title.
(b) Contact Data – email address, phone number, billing address, postal address.
(c) Account Data – username, password, login history, security settings.
(d) Transaction Data – details of purchases, subscriptions, payment methods.
(e) Event Participation Data – attendance records, chat logs, Q&A inputs, poll responses, breakout room activity, voice and video recordings.
(f) Technical Data – IP address, device type, browser version, operating system, cookies, geolocation data.
(g) Marketing Preferences – opt-ins to newsletters, promotions, or surveys.
30.1 We will only process personal data if there is a lawful basis under Article 6 of the UK GDPR, including:
30.2 If we collect special category data (e.g., accessibility requirements, dietary preferences, health information), we will only process it under Article 9 of the UK GDPR and with your explicit consent.
The Company may process personal data for the following reasons:
(a) Registering, authenticating, and granting access to Events.
(b) Delivering Event content, recordings, and additional resources.
(c) Managing billing, payment processing, and preventing fraud.
(d) Providing technical support, troubleshooting, and improving services.
(e) Monitoring participation for engagement analytics.
(f) Complying with legal and regulatory obligations.
(g) Conducting direct marketing and promotional communication (subject to your opt-out rights).
32.1 We may share personal data with:
32.2 We will not sell data to third parties for unrelated commercial gain.
32.3 If we use third-party service providers, we will have contracts in place to ensure compliance with UK GDPR and international data protection standards.
33.1 We may transfer personal data outside the UK, including to places that do not offer the same level of data protection.
33.2 In these cases, the Company will ensure:
34.1 We will keep personal data only for as long as necessary for the purposes outlined in these Terms. Retention periods may differ based on:
34.2 When personal data is no longer needed, it will be securely deleted, anonymized, or archived according to industry best practices.
Under the UK GDPR, you have these rights:
(a) Right to Access – obtain confirmation on whether we process your personal data and request a copy of it.
(b) Right to Rectification – request corrections to inaccurate or incomplete data.
(c) Right to Erasure (“Right to be Forgotten”) – request deletion of personal data, subject to legal limitations.
(d) Right to Restriction of Processing – request a temporary halt to processing under certain conditions.
(e) Right to Data Portability – request that your data be transferred to another controller in a machine-readable format.
(f) Right to Object – object to processing based on legitimate interests or for direct marketing.
(g) Rights related to Automated Decision-Making – not to be subject to automated decisions that produce legal or significant effects.
35.1 To exercise these rights, you may contact the Company.
36.1 The Platform uses cookies, pixels, and similar technologies for purposes that include:
36.2 By continuing to use the Platform, you consent to cookies in line with the Company’s Cookie Policy.
36.3 You can manage cookie preferences through your browser settings or opt-out options on the Platform. However, disabling some cookies may affect functionality or access to Events.
37.1 The Company takes reasonable technical and organizational steps to protect personal data, including:
37.2 Even with these measures, no system is completely secure. You acknowledge the risks of sending personal data over the internet and understand that the Company cannot be held liable for unauthorized access beyond its control.
38.1 The Platform is not designed for children under 16 years old without parental consent.
38.2 If an Event is aimed specifically at children, we will put additional safeguards and consents in place as required by the age Appropriate Design Code (Children’s Code).
39.1 If you are unhappy with how the Company handles your personal data, first contact the Company.
40.1 All fees for access to Events, subscriptions, or extra services must be paid in full before the Event starts, unless we agree otherwise in writing.
40.2 Payments can be made using accepted methods, which may include:
40.3 By providing payment details, you confirm that you are authorized to use the selected method and that you have enough funds to cover the transaction.
41.1 Unless stated otherwise, all prices are in Pounds Sterling (GBP) and include UK taxes, such as VAT.
41.2 The Company can change prices at any time. These changes will not affect completed purchases but may apply to future Events or subscriptions.
41.3 Organizers who set their own Event fees are responsible for handling tax obligations, including VAT registration, collection, and remittance.
42.1 After payment, you will receive a confirmation email and an electronic receipt or invoice that includes:
42.2 Invoices will be issued according to UK VAT regulations. You should keep copies of invoices for your records.
43.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer, you may have the right to cancel your purchase within 14 days of entering the contract (“Cooling-Off Period”). This is subject to the following conditions:
43.2 To request a refund under statutory cancellation rights, you must submit a written request to the Company within the Cooling-Off Period.
44.1 In addition to your statutory rights, the Company may have a discretionary refund policy, which may include:
44.2 Refunds will usually be processed using the same payment method used for the purchase. Processing times may vary based on your bank or payment provider but will not exceed 14 working days from the approval date.
45.1 If an Event is postponed, you will be promptly notified and given the option of:
45.2 If you cannot attend an Event, some Organizers may allow you to substitute another Attendee, subject to prior written notice and any necessary security checks.
46.1 If a payment is declined, reversed, or charged back:
46.2 Repeated chargebacks or fraudulent transactions may lead to a permanent suspension of your account.
47.1 If you think a payment was made by mistake, you must inform the Company within 30 days of the transaction.
47.2 The Company will look into disputed payments and may ask for supporting evidence, such as bank statements or receipts.
47.3 While the investigation is ongoing, the Company may suspend access to the disputed funds, but will try to resolve disputes quickly and fairly.
48.1 Occasionally, the Company may provide promotional codes, vouchers, or discounts. These are subject to:
48.2 Promotional offers may not be combined with other discounts unless specifically allowed.
48.3 Misusing promotional codes, such as reselling, duplicating, or sharing without permission, may lead to transaction cancellation and account suspension.
49.1 The Platform and all Events are offered on an “as is” and “as available” basis.
49.2 To the greatest extent allowed by law, the Company disclaims all warranties, both expressed and implied, including but not limited to:
49.3 The Company does not guarantee that:
50.1 Consumers maintain their legal rights and remedies related to digital content, including rights under the Consumer Rights Act 2015 regarding:
50.2 If digital content from the Company causes damage to your device or digital environment due to the Company’s lack of reasonable care and skill, you may be eligible for repair, replacement, or compensation.
(a) Loss of profits, revenue, or expected savings.
(b) Business interruption or loss of contracts.
(c) Loss of goodwill or reputation.
(d) Loss or corruption of data.
(e) Indirect, special, or consequential loss or damage.
51.2 These exclusions apply regardless of the legal basis (contract, tort, negligence, misrepresentation, breach of statutory duty) by which the claim arises, to the maximum extent allowed by law.
52.1 The Platform may feature third-party content, advertisements, or links. The Company does not endorse, guarantee, or take responsibility for such content.
52.2 Any interactions with third-party Organizers, Vendors, or Sponsors are solely between you and that third party.
52.3 The Company is not liable for:
53.1 The Company is not liable for any delay or failure to meet obligations caused by events beyond its control, including but not limited to:
53.2 If a Force Majeure Event occurs, the Company may suspend or cancel affected Events without liability but will make reasonable efforts to reschedule or offer alternatives.
54.1 You agree to protect, defend, and hold harmless the Company, its affiliates, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including legal fees) resulting from:
54.2 Organizers also agree to protect the Company from claims arising from:
55.1 If you use the Platform or Events for business purposes, you recognize that consumer protections may not apply.
55.2 In such cases, the Company is not responsible for business-related losses, including but not limited to:
56.1 You can terminate your account with the Company at any time by:
56.2 Termination does not entitle you to a refund for any fees already paid, unless required by law.
56.3 After termination, you'll lose access to:
56.4 The Company may keep limited personal data for legal, regulatory, and compliance reasons as set out in Part E (Data Protection).
58.1 The Company may suspend or restrict access to your account, with or without notice, if it reasonably believes you have:
(a) Violated these Terms or any specific Event rules.
(b) Misused the Platform or engaged in fraud.
(c) Infringed intellectual property or data protection laws.
(d) Engaged in abusive, discriminatory, or unlawful behaviour during an Event.
(e) Not made timely payments for services.
57.2 Suspension may be temporary or permanent, depending on the severity of the violation.
57.3 During suspension:
58. The Company may also terminate accounts for prolonged inactivity, such as 24 months without logging in, but will provide notice by email.
58.1 Upon termination, all rights given to you under these Terms will end immediately.
59.1 Additionally, Organizers may have their accounts terminated if:
61.1 After termination or suspension:
61.2 Termination will not affect any accrued rights or obligations of either party, including rights to payment, indemnification, or limitation of liability.
62.1 If your account is suspended or terminated, you may appeal in writing to the Company within 14 days of being notified.
62.2 Appeals must include:
62.3 The Company will review appeals in a reasonable timeframe and may decide to:
62.4 The Company's decision on appeals is final and does not affect your rights under UK consumer law.
63.1 These Terms and any disputes or claims (including non-contractual disputes or claims) related to them will be governed by the laws of England and Wales.
63.2 If Users are outside the UK, local consumer protection laws in your country may also apply, but this does not change the application of English law as the main governing law of this Agreement.
64.1 You agree that the courts of England and Wales will have exclusive authority to settle any disputes or claims (including non-contractual disputes or claims) related to these Terms, subject to Clause 69 (Alternative Dispute Resolution).
64.2 If you are a consumer living in another part of the UK (Scotland or Northern Ireland), you can also bring claims in your local courts.
64.3 If Organizers are established or located outside the UK, any legal actions must still be taken in the courts of England and Wales unless agreed otherwise in writing.
65.1 For disputes involving Organizers or business Users (not consumers), the Company may send disputes to binding arbitration under the rules of the London Court of International Arbitration (LCIA).
65.2 The arbitration location will be London, and the arbitration language will be English.
65.3 The arbitration panel will consist of one arbitrator chosen according to LCIA rules, unless the complexity of the dispute justifies three arbitrators.
65.4 Arbitration outcomes will be final and binding for both parties, with no right of appeal except as outlined by the Arbitration Act 1996.
66.1 Any claim or legal action related to these Terms must be initiated within two (2) years from the date the issue occurred, unless UK statutory law requires a longer period.
67.1 Nothing in these Terms prevents the Company from seeking urgent temporary relief (like injunctions or specific performance orders) from the courts of England and Wales to protect its intellectual property rights, confidential information, or the Platform's integrity.
67.2 These remedies are in addition to other rights or remedies available under law.
68.1 If you access the Platform from outside the UK, you must ensure your use complies with local laws and regulations.
68.2 The Company does not guarantee that the Platform or Events are appropriate or legal to use in other places.
68.3 To the greatest extent allowed, you agree that disputes will be decided exclusively under the laws and jurisdiction of England and Wales, as stated above.
69.1 You cannot assign, transfer, or sub-license your rights or obligations under these Terms without the prior written approval of the Company.
69.2 The Company may assign or transfer its rights and obligations under these Terms, fully or partially, to any affiliate, successor, or buyer without notice, as long as it does not significantly reduce your rights as a consumer under UK law.
70.1 If any part of these Terms is found to be invalid, unlawful, or unenforceable by a court, that part will be removed from the rest of the Terms.
70.2 The remaining parts will continue to be valid and enforceable, and the invalid part will be adjusted to the minimum extent needed to make it valid.
71.1 These Terms, along with:
make up the entire agreement between you and the Company, replacing all previous agreements, discussions, or understandings, whether oral or written.
71.2 No statements, representations, or promises by the Company, its employees, or agents will be binding unless explicitly listed in these Terms.
72.1 All notices under these Terms must be in writing and sent by:
72.2 Notices will be considered received:
73.1 No one besides the parties to these Terms has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision.
73.2 This does not affect any rights or remedies available apart from the Act.
74.1 These Terms are written in English. If translated into another language, the English version will take precedence in case of any inconsistencies.
75.1 The headings in these Terms are for convenience only and do not affect their meaning.
76.1 The Company may change or update these Terms periodically to reflect changes in:
If you have any questions, complaints, or requests regarding these Terms, you may contact the Company at:
Winngoo Gala :
The Winngoo Gala app changes how you plan events. As one of the leading event organizers in the UK, we blend technology with creativity to make your celebrations special. From booking venues to sending digital invitations, everything is easy for you.Our mobile app keeps you in control while our professional team takes care of the details. Whether it’s virtual weddings, parties, or business events, every occasion is smooth and enjoyable with Winngoo Gala.
